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Terms and Conditions/ Refund Policy

Home / Terms and Conditions/ Refund Policy
  • The event (Build-up 18 conference) is an event organise by New World Mission Association UK also know as CCL NEWMA.
  • Once purchased, tickets can be transferred, exchanged, refunded or returned if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act – concerts only – venue or show time).
  • When tickets are being collected at the register desk, we ask that the cardholder presents the card that the tickets were booked on as identification. Any other forms of i.d. or letters of authorisation are taken at your own risk
  • Duplicate tickets will be issued to replace lost or stolen tickets.
  • Customers are advised to check their purchase upon receipt.
  • In the event that your tickets are lost in the post and duplicates are arranged for collection at the box office, these will only be given out to the cardholder upon production of the card that was used to make the booking.
  • When returning tickets for a refund due to cancellation or postponement, tickets need to be sent to on of the following addresses – CCL NEWMA UK: 14 Penn Street, London, N1 5DJ
  • We advise the use of secure mail when returning tickets as we can not guarantee refunds without the tickets being returned to us. You should also include a copy of the email or letter if requested, or a covering note containing your order reference number and contact information. On receipt, See will refund the customer the face value of the tickets using the same method as used to purchase them. Please note that the return postage cost is non-refundable.
  • Please note, in the event of an event being cancelled or postponed, CCL NEWMA cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.
  • For tickets delivered by post, we would never post any tickets; tickets are only send by email on on the day by the registration desk
  • It is the responsibility of the customer to inform CCL NEWMA UK of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  • The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. CCL NEWMA UK would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age as specified by the event organiser, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
  • Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
  • Whilst we may allocate specific seats to you the Theatre or Venue have the right to change these seats to others of equal value.
  • If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
  • If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
  • We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
  • If you have registered your interest with buildupconvention.com and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you do not wish to receive further updates please email us.
  • We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.